Stay safe online

• We strongly recommend you confirm the details of any new or amended payment instructions face-to-face or verbally via a phone number you know and trust before making the payment.
• You will only ever be asked to authenticate yourself with your security device once, and only when you: log in, make a payment, set up templates or make an administrative change.
• We will never call or email you and ask you to change the beneficiary bank details of a payment or ask you to reveal full security details (including smart card PINs).
• We will never ask to allow remote control of your PC or instruct you to make any payment.
• Take extra care when opening unexpected emails and do not download any attachments unless you are confident they are safe.